Terms and Conditions
Terms of Service
All orders that you place on estatestudio.com will be subject to acceptance in accordance with the following terms of service (“Terms”) for the estate-studio.com website (“Site”) provided by Estate Studio (“we/us”). You can print off these Terms, or store them in your computer, for future reference. Please read them carefully.
Conditions of Sale
In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products you have added to your cart, select “Cart”, “Checkout”, “Continue to next step”, and then complete your order. In doing this, you offer to buy the goods at the prices indicated as well as any applicable delivery charges, which will be clearly displayed and included in the total price.
Once your order has been placed, we will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Estate Studio.
The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accepted your order or you have cancelled it. Once we have accepted your order, it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.
Pricing and Availability
We reserve the right to withdraw any products from estate-studio.com at any time. We reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time if we wish. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
All prices are shown in pound sterling (GBP), and you will be charged in GPB regardless of where you order from. Your bank may change you for currency exchange services, and we not liable for any expenses deriving from this. The product price, as displayed, is inclusive of UK VAT at the appropriate rate.
Customers outside the EU should be aware that some countries charge import duty and local sales taxes, which customers will need to pay on receipt of their delivery. These rules vary by country and your local government determines duty and customs charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.
Provided you haven't recieved your products, you have the right to cancel your order at any time by contacting us. If your products have already been assigned or dispatched when you contact us, you may return them within 7 days of receipt of delivery to receive a full refund.
Returns and Exchanges
We oprate a 14 day exchange or return policy. If you wish to return or exchange purchased items, please contact us within 14 days of recieving your order. We will give you details about how to return the product(s) to us. Provided the returned items are in the condition they were in when you recieved them (unused, unopened, etc.) we will provide a full refund for the cost of the products.
If you are returning or exchanging non-defective or undamaged products, it is your responsibility to ensure that the products are returned safely. Items lost in the post are your responsibility, so you should use a registered postal service.
Once we've recieved the item(s) returned in their original condition, we will issue a refund (paid in the same way you paid for the products) within 48 hours. If you recieved your original order with free delivery, the cost of that delivery will be deducted from your refund.
On the rare occassion that you recieve damaged or defective products, please return them within 30 days for a full refund. In these instances, if you provide a reciept of return postage costs, we will refund this, too.
Our Intellectual Property
Estate Studio and the Estate Studio logos on this website are trademarks of Estate Studio. Other names and logos on this site may be trademarks or registered trademarks belonging to other companies or entities.
All text and photographs on this website belong to Estate Studio (or partners of Estate Studio) and may not be reproduced under any circumstances without prior permission. This excludes 'fair use', such as criticism, comment, news reporting, teaching, scholarship or research.